Digital Accessibility Policy

Synergy Interactive is committed to ensuring digital accessibility for people with disabilities. We are continually improving the user experience for everyone, and applying the relevant accessibility standards to make our digital offerings accessible to all users.  

If you are having difficulty accessing any content on our website, please contact us at accessibility@sinyc.com or through our Contact Us page. 

Scope

This policy applies to all digital content and platforms created, maintained, or procured by Synergy Interactive, including but not limited to websites, web applications, mobile applications, and electronic documents.

Policy Statements

  1. Compliance with Standards: Synergy Interactive will adhere to recognized accessibility standards, including but not limited to the Web Content Accessibility Guidelines (WCAG) 2.1 AA level, as the benchmark for accessibility compliance.

  2. Training and Awareness: All employees involved in the design, development, and maintenance of digital content and platforms will receive training on accessibility best practices. Additionally, awareness campaigns will be conducted to foster understanding and support for digital accessibility among all staff members.

  3. Procurement Guidelines: When procuring third-party digital products or services, Synergy Interactive will include accessibility requirements in procurement processes. Vendors will be required to demonstrate compliance with relevant accessibility standards.

  4. Accessibility Testing: Digital content and platforms developed or maintained by Synergy Interactive will undergo regular accessibility testing. Testing will encompass a range of assistive technologies and user scenarios to ensure comprehensive accessibility coverage.

  5. Accessibility Support: Synergy Interactive will provide support channels for users with disabilities encountering accessibility barriers. These channels will be clearly communicated on digital platforms, and inquiries will be addressed promptly and effectively.

  6. Continuous Improvement: We are committed to continuously improving digital accessibility. Feedback from users, accessibility audits, and technological advancements will inform our efforts to enhance accessibility features and remediate barriers.

  7. Additional Accessibility Features: As we continue to improve our accessibility, we’ve implemented a third-party plugin, also known as a Widget, called Equal Web Website Accessibility (“Equal Web”), which is powered by this third party’s dedicated accessibility server. The use of this Widget can improve website access for some users, particularly related to certain types of disabilities. Equal Web has stated that its application makes efforts to follow to some degree the Web Content Accessibility Guidelines (WCAG 2.1). The widget is located in the lower left hand corner of most pages.

 

Responsibilities

Executive Leadership: Executive leadership at Synergy Interactive is responsible for championing digital accessibility initiatives, allocating resources, and fostering a culture of accessibility within the organization.

Digital Development Teams: Teams involved in digital content and platform development are responsible for implementing accessibility best practices, conducting accessibility testing, and remedying accessibility issues promptly.

Human Resources: The Human Resources department is responsible for ensuring that all employees receive appropriate accessibility training and facilitating awareness initiatives.

 

Enforcement

Failure to comply with this policy may result in disciplinary action, up to and including termination of employment or contract termination for vendors. Synergy Interactive will regularly monitor compliance with this policy and take appropriate action to address any instances of non-compliance.

Accessibility Statement

 Synergy Interactive will provide an accessibility statement on all digital platforms, outlining our commitment to accessibility, detailing the standards we adhere to, and providing contact information for accessibility inquiries and feedback.

Review and Revision

This policy will be reviewed annually by the Accessibility Committee to ensure its effectiveness and relevance. Any necessary revisions will be made in accordance with evolving accessibility standards and best practices.

 

Effective Date

This policy is effective from 3/11/2024